FAQ

Why doesn’t Zen require a down payment?

Zen believes in putting the customer first, and that means we value your satisfaction above all else. Some find it difficult to believe we don’t ask for payment until their windows are installed to their satisfaction. Check out our review section, and you’ll see that it’s true!

Who will be my contact person at Zen?

You won’t deal with a salesperson or a middleman. All customers work directly with the owner, Dan. Dan thinks this is the best way to ensure clear communication. If he says he’s going to make something happen, you can bet he’ll keep his word. He knows his company’s reputation relies on trust and exceptional service.

How can Zen give me an accurate quote on windows and doors without coming to my house?

Zen wanted to make window buying in Louisville easy. We spent a lot of time developing a tried and true system to accomplish just that. We guide you through a handful of questions over the phone, and that’s it. It only takes a few minutes to gather the information we need for your estimate.

Will my estimate change once you see my home?

Only in the most extreme cases, such as a situation where there is severe structural damage. Beyond that, we adjust to honor your quoted price.

Do you have financing options?

Absolutely. You can choose the one that best suits your needs, from 12 months same as cash to a longer term payment plan.

Do you install during the winter?

Yes. That’s the time of year many homeowners need new windows the most. We might have to work around the weather, but we’ll make the installation as convenient as possible for you.

How do you keep your window prices so reasonable?

Simply stated: low overhead. We don’t make our customers pay for a salesforce or an extravagant showroom. Our assumption is that people would rather put their money toward premium quality cost effective windows!

Do you have warranties for all your products?

Yes. Every patio door and window is covered by a lifetime warranty.

Are your windows and patio doors high quality?

If we placed a lifetime warranty on an inferior product, we’d be replacing it every few years. We don’t want to do that! Our product line is among the best rated and most energy effective in the industry.

How will I see the product if you don’t come to my house?

Once you receive your estimate and decide to work with Zen Windows, our installation manager comes to measure your windows. He’ll bring window samples. And you can always view our windows HERE.